Effective Date: March 15, 2025
This Privacy Policy describes how we collect, use, store, and protect your personal information when you access or use our online casino services. By creating an account or using our platform, you acknowledge that you have read and understood this policy.
We collect various types of information to provide and improve our services, ensure security, and comply with legal obligations under German and European Union data protection laws.
When you register an account, we collect identification and contact details necessary for account verification and communication purposes.
We automatically collect technical data when you access our platform to ensure optimal performance and security.
Your personal data is processed for specific, legitimate purposes that are essential to our service delivery and legal compliance.
We use your information to create and maintain your account, process transactions, and provide customer support. This includes verifying your identity during the lucky elektra login process and ensuring secure access to your account.
German gambling regulations require us to verify player identity, prevent underage gambling, and detect fraudulent activities. We maintain detailed records to comply with anti-money laundering (AML) and know-your-customer (KYC) requirements.
We analyze usage patterns and preferences to enhance user experience, develop new features, and personalize content. This data helps us understand how players interact with luckyelektra platform.
We send transactional emails regarding account activity, promotional offers, and important updates about our services. You can opt out of marketing communications at any time.
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
We do not sell your personal information to third parties. However, we may share data with trusted partners and authorities under specific circumstances.
We engage third-party companies to perform essential functions such as payment processing, identity verification, customer support, and hosting services. These providers are contractually bound to protect your data and use it only for specified purposes.
We may disclose information to regulatory authorities, law enforcement agencies, or courts when required by German or EU law, or to protect our legal rights and prevent illegal activities.
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such changes and ensure continued protection of your information.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.
Account data is stored for the duration of your active account plus five years after closure, as required by German financial and gambling regulations. Transaction records are maintained for ten years to meet tax and auditing requirements.
After the retention period expires, we securely delete or anonymize your data to prevent identification.
As a data subject in Germany, you have specific rights regarding your personal information. We are committed to facilitating the exercise of these rights.
You can request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.
If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings.
You may request deletion of your personal data under certain circumstances. However, we may be legally required to retain some information for regulatory compliance.
You can request that we limit the processing of your data while we verify its accuracy or assess your objection to processing.
You have the right to receive your personal data in a machine-readable format and transmit it to another service provider.
You can object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds.
Where processing is based on consent, you may withdraw it at any time. This does not affect the lawfulness of processing conducted before withdrawal.
We use cookies and similar technologies to enhance user experience, analyze site performance, and deliver personalized content.
Our platform uses several categories of cookies for different purposes:
You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit website functionality and affect your user experience on lucky elektra platform.
While we primarily operate within the European Economic Area (EEA), some service providers may process data outside this region. We ensure adequate protection through approved transfer mechanisms.
All international transfers comply with GDPR requirements, including Standard Contractual Clauses approved by the European Commission and adequacy decisions for specific countries.
Our services are strictly prohibited for individuals under 18 years of age. We do not knowingly collect personal information from minors.
If we discover that we have inadvertently collected data from a person under 18, we will immediately delete such information and terminate the associated account.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
Material changes will be communicated through email notification or prominent notice on our website. The "Effective Date" at the top of this document indicates the last revision. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer.
You may submit privacy-related inquiries through your account dashboard or by contacting our customer support team. We will respond to all requests within 30 days as required by GDPR.
You also have the right to lodge a complaint with the German data protection supervisory authority (Landesdatenschutzbehörde) if you believe we have violated your privacy rights.
Our website may contain links to external sites operated by third parties. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third-party sites you visit before providing personal information.
We may use automated systems to analyze account activity and detect suspicious behavior as part of our fraud prevention and responsible gambling measures.
You have the right to request human review of automated decisions that significantly affect you, challenge the decision, and express your point of view.
We have appointed a Data Protection Officer (DPO) to oversee compliance with data protection laws and serve as a point of contact for privacy matters.
Our DPO monitors internal compliance, advises on data protection impact assessments, and cooperates with supervisory authorities. You may contact the DPO directly with privacy concerns or questions about data processing activities.
